Refund Policy

Refund Policy

Last Updated: June 21, 2026

At Softingy Technologies ("Softingy", "Company", "we", "our", or "us"), we strive to provide high-quality software development services, SaaS solutions, mobile applications, web applications, AI-powered systems, digital products, APIs, automation tools, and consulting services.

This Refund Policy explains the conditions under which refunds may be requested, approved, denied, or processed. By purchasing or using any product or service provided by Softingy Technologies, you agree to this Refund Policy.

1. General Refund Principles

Due to the nature of digital products, software development, consulting, SaaS services, and custom development work, refunds are not automatically guaranteed.

Each refund request is reviewed individually and may be approved or denied at the sole discretion of Softingy Technologies unless otherwise required by applicable law.

We reserve the right to investigate refund requests and request additional information before making a decision.

2. Custom Software Development Services

Custom software development services include but are not limited to:

  • Website Development
  • Web Application Development
  • Android Application Development
  • iOS Application Development
  • SaaS Development
  • AI Solutions and AI Agents
  • Custom APIs
  • Automation Systems
  • Enterprise Software
  • Cloud Applications
  • Technical Consulting

Because custom development services involve dedicated time, labor, planning, research, architecture design, programming, testing, and project management, payments made for completed work are generally non-refundable.

Once development work has started, project deposits, advance payments, milestone payments, and consultation fees are typically non-refundable.

3. Project Deposits

Project deposits are used to reserve development resources, allocate project schedules, perform research, and initiate planning activities.

For this reason:

  • Deposits are generally non-refundable.
  • Booking fees are non-refundable.
  • Resource reservation fees are non-refundable.
  • Discovery and planning fees are non-refundable.

4. Milestone Payments

Projects may be divided into development milestones.

Each milestone represents completed work and deliverables.

Payments made for completed milestones are non-refundable once milestone approval has occurred or deliverables have been provided.

Clients are responsible for reviewing milestone deliverables promptly and reporting issues within agreed review periods.

5. Project Cancellation by Client

Clients may request project cancellation at any time.

If cancellation occurs:

  • Completed work remains billable.
  • Completed milestones remain payable.
  • Non-refundable deposits remain non-refundable.
  • Hours already worked remain chargeable.
  • Third-party costs remain payable by the client.

Any partially completed work may be delivered at our discretion following settlement of outstanding invoices.

6. SaaS Subscription Services

Certain products and services may operate on recurring subscription plans.

Subscription fees may be billed monthly, quarterly, annually, or according to selected billing cycles.

Unless otherwise stated:

  • Subscription fees are non-refundable.
  • Unused portions of billing periods are non-refundable.
  • Downgrades take effect at the next billing cycle.
  • Cancellations prevent future renewals but do not generate refunds for prior payments.

7. Free Trials

Where available, free trials are provided to allow users to evaluate services before purchase.

Users are responsible for canceling subscriptions before trial expiration if they do not wish to continue.

8. Digital Products

Digital products include:

  • Software Licenses
  • Source Code Packages
  • Scripts
  • Templates
  • Themes
  • Plugins
  • Automation Tools
  • Downloadable Assets
  • Digital Documents
  • AI Models
  • Configuration Files

Because digital products can be copied, downloaded, or duplicated immediately after delivery, all sales are generally final.

Refunds are typically not provided after:

  • Download completion
  • License delivery
  • Source code delivery
  • Access credentials issuance
  • Product activation

9. Mobile Applications

Refund eligibility for mobile applications may depend on the policies of the platform through which the application was purchased.

Purchases made through app marketplaces may be subject to the marketplace provider's refund procedures.

10. API Services

API services may involve infrastructure costs, bandwidth consumption, computational resources, and third-party service fees.

Refunds are generally not available for:

  • Consumed API requests
  • Used API credits
  • Processed transactions
  • Data usage charges

11. AI Services

AI-powered products and services may utilize computational resources immediately upon use.

Fees associated with AI processing, model usage, automation execution, generated outputs, and computational consumption are generally non-refundable.

12. Third-Party Costs

Projects may require third-party services including:

  • Hosting Services
  • Domain Registration
  • Cloud Infrastructure
  • API Providers
  • AI Service Providers
  • Payment Processors
  • Software Licenses

Third-party costs are typically non-refundable once incurred.

13. Duplicate Payments

If duplicate payments are made accidentally, users should contact us promptly.

Verified duplicate charges may be refunded after investigation and verification.

14. Billing Errors

Customers should notify us immediately if they believe a billing error has occurred.

Verified billing mistakes may qualify for corrective refunds or account credits.

15. Chargebacks and Payment Disputes

Before initiating chargebacks, customers are encouraged to contact Softingy Technologies to resolve concerns.

Fraudulent or abusive chargebacks may result in:

  • Account suspension
  • Service termination
  • Recovery actions
  • Legal proceedings where permitted by law

16. Refund Processing Time

Approved refunds may require processing time depending on the payment method used.

Typical refund processing times range from 5 to 30 business days.

Actual processing times may vary based on financial institutions and payment providers.

17. Taxes and Fees

Certain taxes, governmental fees, processing fees, banking fees, and third-party charges may be non-refundable where permitted by law.

18. Currency Conversion

Refund amounts may be affected by exchange rates, currency conversion fees, banking charges, or payment processor adjustments.

Softingy Technologies is not responsible for fluctuations caused by currency conversion providers.

19. Exceptions

We may, at our sole discretion, provide full refunds, partial refunds, account credits, service extensions, or alternative resolutions in exceptional circumstances.

Approval of one refund request does not establish a precedent for future requests.

20. Policy Changes

We reserve the right to modify, update, or replace this Refund Policy at any time.

Updated versions will be published on our website with an updated effective date.

21. Contact Us

If you have questions regarding this Refund Policy or wish to request a refund review, please contact:

Softingy Technologies
Website: https://softingy.com
Email: info@softingy.com

22. Acceptance

By purchasing, subscribing to, accessing, or using any service, software, application, API, SaaS platform, digital product, or solution provided by Softingy Technologies, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Refund Policy | SOFTINGY